GENERAL TERMS & CONDITIONS
All prices quoted are inclusive of VAT (or net prices outside the EEC).
In the event of price changes with our suppliers, we may find it necessary to adjust our prices accordingly. Unless specified to the contrary prices are listed by the Seller without obligation and are subject to alteration. The Seller may give notice to the Buyer prior to delivery, of any increase in price provided that the Buyer may cancel this contract within 3 days of any such notice by the Seller.
Please note: Customers outside the EU might be subject to domestic import and duty taxes. Please check with your local authorities before placing your order to avoid any extra charges. Planet Dance cannot be held responsible for these charges. All goods sold on this web site are excluding any import duties and/or taxes outside the EEC.
All payments are transacted in £GBP. Prices given in Euros and US Dollars are meant as a guide only.
Product prices listed on our website are also applicable for in-store purchases at our Yorkshire dancewear showroom. E&OE.
We accept most major credit and debit cards. All payments are due before despatch or collection is made, with on-line payments transacted on order placement.
Availability & Delivery
All orders are usually processed within 24 hours of receipt of payment
As a general guide, where all your goods are in stock at our warehouse when you placed your order, you should expect to receive your goods within 2 working days for UK deliveries. Where goods are in stock at our manufacturers' depots, delivery times may be longer.
Please note: 'In Stock' stated against a product selection may refer to stock availability at either our warehouse or at our manufacturers' depots. In view of this, should your order be urgent, we recommend that you contact us to determine a more specific delivery timescale.
Where your goods were out of stock at the point of order, these will be delivered in line with the estimated due date which was stated against each item, unless otherwise advised.
Should your order contain both in and out of stock items, if your out of stock items are due in less than 14 days, we would generally send all your items together. Should your order contain out of stock Items that are due in more than 14 days, we may deliver your order in separate instalments, rather than delay all your goods. Should you require your in stock items immediately, please contact our customer service team and we can arrange an immediate part despatch for you.
Goods are shipped by Royal Mail or Contract Carrier as appropriate. Your goods may be delivered by separate instalments. If there is no one at the address given to accept delivery of the goods, the carrier will place a card through your letterbox to inform you that they were unable to deliver your order. The carrier will endeavour to deliver your order on the next working day.
You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.
For in-store collections, we will notify you by telephone or email once your order is ready for collection.
You can cancel an order at any time prior to despatch. You can do this by contacting us and we will cancel the order and refund any payments made. Although you may contact us by your prefered contact method, we recommend that you call us wherever possible, as we do not accept responsibility for delayed or non-receipt of emails or postal cancellation requests.
Returns & Exchanges
All items for exchange or refund should be returned to us within 14 days from their receipt by the customer. Only faulty items can be considered for return outside this period.
Items can only be accepted for exchange or refund if they are returned in their original saleable condition with all their tags & labels attached and in their original packaging.
All returns must be sent postage paid. We recommend recorded post as we accept no responsibility for mislaid parcels. Return postage is non-refundable in any circumstances unless items are faulty or incorrectly supplied. Standard second class postage will be refunded in these circumstances only. There is no administration fee charged for returned products.
For exchanges; should you require an exchange for an item within the same postage band as that originally ordered, no extra postage & packaging charge will be made. However the buyer will be charged a supplementary return postage & packaging fee for exchanges for items in a higher band. We endeavour to process refunds as quickly as possible, however it can take up to 28 days.
Items returned and accepted for a refund for orders that have taken advantage of the free delivery offer, will be subject to a deduction of the applicable outgoing postage charge, should the return take the order goods total below the free delivery threshold.
Full, UK orders accepted for a refund but returned after 7 days from receipt by the customer, will be subject to the outgoing postage and packing charge, unless faulty or incorrectly supplied.
Overseas deliveries accepted for a refund will be subject to the outgoing postage and packaging charge, unless faulty or incorrectly supplied.
All tights, body stockings, dance belts and socks are final sales and are non-returnable. This does not affect your statutory rights.
All orders are double checked however if any picking errors occur please inform us within 48 hours from receipt of the order.
Printed items may fade with repeated washing. We recommend these items are washed by hand. Printed items can not be exchanged or refunded after the tag is removed.
ACADEMY CLUB DANCE SCHOOL DISCOUNT SCHEME - TERMS & CONDITIONS
To be eligible for Academy Club membership and the related benefits and services, you need to be either the dance school owner or the person authorised and responsible for the ordering within the dance school. You may be asked to provide documentary proof in either case. Should the school close or you leave the dance school or your professional teaching organisation(s), your Academy Club account may be down-graded or closed.
On submittance of your Academy Club Application Form, your details will be vetted and processed, on approval of which you will be notified of your membership account number
The Academy Club @ Planet Dance scheme and any associated benefits and services may be withdrawn at anytime without notice.
Whilst we honour our standard returns policy for Academy Club accounts, where goods are sold to a business or self-employed member, they are deemed to be exempt from the Distance Selling Regulations as it is not a consumer retail transaction.
Discounts and Benefits
On approval of your Academy Club application, you will be notified of your personal discount code to use when placing orders. We recommend that you await notification of your discount code before placing an order, as discounts cannot be applied retrospectively.
Your discount code is for your personal use only and under no circumstances should it be disclosed to students or any other person. If you share your discount code with others, leading to fraudulent activity, we may suspend or close your Academy account without further notice
It is your responsibility to enter your discount code upon order placement in order to apply the discount to your order, as discount cannot be applied retrospectiviely.
You will receive the currently published discount rate applicable to your membership category off all retail prices, including special offers.
The Academy Club discount cannot be used in conjunction with any other discount promotion, unless specifically stated.
Printed garments supplied at trade prices as part of Gold membership are not eligible for the Academy Club membership discount. All printed garments provided for sign-off, must be returned postage paid by the customer.
Student order activity for Platinum Package members is reviewed on a regular basis. Where it becomes evident that only school account orders are being placed, rather than direct student orders, we reserve the rights to downgrade accounts.
Platinum Package membership and it's associated discounts and benefits are granted on the condition that the school provides a reciprocal website link and Facebook page 'like' to the Planet Dance website and Facebook page, where possible.
We accpet payments by either credit or debit card for online and in-store orders and also by cash for in-store orders. Please ensure you have sufficient funds in your account when placing your order.
We may with high value orders, complete a fraud check on your account. This is to ensure that no one is using your information without your consent, or with stolen or duplicate cards. We appreciate your patience and co-operation with this process.
The 'Free Delivery to Dance School' service as part of our Platinum membership is only available to schools located within the UK
Your Academy Club Discount will provide discounted carriage at the published discount rate applicable to your membership cateogry on our standard and overnight delivery rates.
Free delivery is offered to all Academy Club members as per our standard terms & conditions at the current published order value threshold.
Large and / or Special Orders
Special orders for items that we do not ordinarily stock (eg: items that we have to order in specifically from suppliers) cannot be returned, unless faulty.
Our bespoke uniform design and supply service as part of the Gold or Platinum packages, may be subject to minimum order quantities
Pricing and VAT
Prices displayed on the website show our standard retail prices and are inclusive of VAT. Your Academy Club discount will be applied at the checkout on entry of your discount code.
VAT will be applied to all transactions at the point of sale and will be clearly shown on your invoice which accompanies your goods. If you are VAT registered, you can claim the VAT back from your local tax office.
Account Data and Contact
We will email you with transactional order information when your orders are placed and despatched.
From time to time, we may email you with Academy Club specific promotional offers. You can unsubscribe from this at any time by emailing AcademyClub@PlanetDance.com
From time to time we will send marketing materials and brochures via mail and if you do not wish to receive these please send notification to AcademyClub@PlanetDance.com
Your account login information is confidential to you and you only. We do no have access to your password. If you forget or need to change your password, please do so on the login page. it is your responsibility to ensure your information is kept secure. If you share your information with others, leading to fraudulent activity on your membership account, we may suspend or close your account without further notice. If you wish to cancel your account at any point, please email us at AcademyClub@PlanetDance.com